Pets can do considerable damage to floor coverings whether they are carpets, vinyl or wood. Ceramic flooring is less likely to be damaged by a pet; however, the grouting is easily stained and discolored if not taken care of properly. Follow manufacturer’s recommendations for cleaning and care.


Do not allow pets to dig and paw at floor coverings. This will damage to appearance of the flooring and will not be covered under the “Limited Warranty”. Abnormal wear and tear, stained areas, etc. are homeowner’s responsibilities.


Owners of even the best-trained pets will occasionally encounter pet accidents. Often, the urine is not discovered until long after the accident. The types of damage from pet stains can be diverse and are dependent upon the makeup of the urine. Urine content will change over the pet’s life because of the pet’s diet, medications, age, health, sex, and reproductive cycles. Because of these variables, some urine stains may not be removable.


To treat urine-stained areas:


  1. Blot damp areas as soon as the urine is detected, with plain white paper toweling.

  2. Apply a solution of ¼ teaspoon of a liquid dishwashing detergent (non-bleach and non- lanolin) with one cup of lukewarm water. Do not use automatic dishwashing detergent or laundry detergent.


  • Always blot, never rub or scrub

  • Immediately scoop or blot up as much of the spill as possible, working from the outer edge towards the center to avoid spreading

  • For most common household stains, treat with warm (not hot ) water

  • For wool/wool blends, add one teaspoon of laundry detergent approved for wool and one teaspoon of white vinegar to each litre of warm water. Otherwise as the Stain Removal Guide

  • Pre-test a small inconspicuous area of the carpet to ensure against damage and possible color change

  • Press dry the carpet with clean white cloth or paper towel in between treatments

  • Once treated, apply water with a cloth until the carpet no longer feels sticky or soapy, then blot up with a clean white cloth or paper towel

  • Place several layers of paper towel or cloth over the cleaned area and place a flat weight on them to absorb remaining moisture

  • If unsuccessful, call a professional carpet cleaner immediately